Abstract
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As the Indian IT services sector rapidly evolves with the integration of Artificial Intelligence, the traditional models of leadership are being challenged. This research explores the necessary adaptations for leaders managing hybrid teams where human intelligence collaborates with AI agents.
Key areas of focus include:
- Shift from command-and-control to adaptive leadership.
- Managing the human-AI interface in service delivery.
- Upskilling strategies for the AI-augmented workforce.
- Ethical considerations in AI-driven decision making.